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# 3/1, “Infants 28th Avenue,
1st Floor, Srinivagilu Main Road, Ejipura Junction,
Indiranagar – Koramangala Inner Ring Road,
Bangalore – 560047
We are highly committed to resolve your queries / issues within ten working days. If you do not hear from us within this time period, or you are not satisfied with our resolution of your query, existing request, you can submit you grievance to our Grievance Redressal Desk.Grievance Redressal / Escalation Matrix
|Level of Escalation||Escalation||Contact||Email ID|
|1st level||Customer Supportemail@example.com|
|2nd Level||Head of Customer Supportfirstname.lastname@example.org|
|3rd level||Head of Operationsemail@example.com|
If your complaint/dispute is not redress within a period of one month, you can appeal to the officer-in-charge of the NBFC Ombudsman for respective center at RBI
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